Terms on Conditions (School Visits)
Please read this before visiting Tudor World.
Before your trip
We encourage all teachers to look around Tudor World and read the schools programme page. If you have any questions ring the museum on 01789 298070.
Changing you booking
Should you wish to change the number of pupils or make any other booking changes, please inform us at least a week in advance of your visit.
Payment should be made not less than a week before your visit. Any additional pupils can be paid for on the day. However, we cannot offer a refund on those already booked. The booking is confirmed when the invoice is sent .The workshops are very staff intensive and are engaged on the amount of students booked.
If you are running late on the day of your visit, please contact the museum directly – 01789 298070.
If a school wishes to cancel their booking it is important that advance notice is given, allowing the museum to fill booking slots with other groups. Bookings must be cancelled over the phone (Mon –Fri Tel: 01926 865839).
Once payment has been received, bookings cannot be cancelled only rescheduled. No refunds will be given for any pre-paid visitors not present on the day.
We accept the following methods of payment: cheque (cleared 7 days before visit) or BACs. Payment must be made not less than 7 days before the event.
Please note that entry to the museum can only be granted once the total balance has been received.
If you can no longer visit the museum and have paid for a group visit, we will issue the organisation in question with a credit note. This is also the case if more than 10 paid-for attendees are not present on the day.
A group organiser will need to arrange a rescheduled visit in advance. 1 rescheduled visit can be redeemed on a credit note; therefore, we advise the group organiser to bring the stated number of attendees on the rescheduled visit. If the rescheduled group has more attendees than stated on the credit note, we will issue the group organiser with a combined credit note/invoice which will state the additional balance. Once the second group visit has occurred, the credit note is deemed to have expired.
Safety On Site
A risk assessment will be sent on booking. It is imperative everyone visiting the museum understands and is aware of the safety information. If there is an accident during your visit, please inform a member of staff immediately. A first aider is available if required. If an emergency evacuation does occur, a continuous siren will sound. Please follow the direction of a member of staff. Visitors will be asked to vacate the premises through the museum’s entrance Sheep Street and gather at the bottom of the road by the fountain. There are emergency exit signs throughout the museum. Groups are given a safety briefing at the start of their visit to Tudor World. We request everyone listens to this and takes it on board. We reserve the right to ask any visitors who do not abide by our health and safety rules to leave the museum immediately.
It is essential that pupils are supervised at all times during their visit to Tudor World. The minimum level of supervision that the museum requires is one supervising adult/ teacher for every 8 pupils aged 5-11yrs and one for every 10 pupils aged 12-18yrs.If you do not follow this requirement we have the right to refuse admission to groups with insufficient supervision. Please make sure all teachers/ supervising adults attending your visit recognise that they are responsible for the behaviour, actions and care of their pupils.